On-site technical support
- Maximum 4 hours per visit
- Network availability and uptime monitoring.
- Firewall and network security auditing.
- Printer and peripheral setup and troubleshooting.
- Workstation Setup & OS Deployment Service.
- Malware scanning and antivirus status verification.
- Domain and email user account configuration.
- Local and cloud data backup verification.
- Shared folder access and permission management.
- Document digitization and organization.
- On-site IT hardware and software inventory logging.
- Direct end-user technical support and troubleshooting.